Our policies
At Vanilla Beauty, we go out of our way to make sure our clients have the best experience possible, from the minute you enter our doors to the moment you leave. Please take a moment to review our policies and if you have any questions, just get in touch and we’ll be happy to help.
What You Need To Know
Cancellation Policy
We know that life sometimes gets in the way. That’s why we try to be as flexible as possible when it comes to clients needing to cancel and reschedule appointments, so if the slot can be filled we will waver any charges.
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If you cancel or make amendments with less than 24 hours notice we will have to charge a cancellation fee.
Cancellations or changes within 24 hours will incur a 50% charge of your appointment cost. No shows will be required to pay the full 100% cost of the appointment. Where full payment has been made in advance or by credit or gift voucher, 50% of the appointment will still be charged.
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If you need to cancel or make any changes to your booking with less than 24 hours notice, please call the salon to do so on 015395 83789 as cancellations via messenger or emails might not be received in time.
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Why we collect your data?
Vanilla Beauty requires personal data from you as part of your treatment and consultation process, this includes any medications and medical conditions that may affect your treatment. The information you give will only be used as record of your treatment and kept secure.
We are required by our insurance company to keep such records for a minimum of 7 years.
Who can see your data?
The information we collect is only for use by therapists at Vanilla Beauty for the purposes of your treatment. This information will not be shared with any third party and is kept secure.
You have a right to request a copy of your records at any time, and can request in writing to have them deleted if you are no longer a client of Vanilla Beauty.
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A patch test must be carried out a minimum of 48 hours prior to any tinting, brow lamination, brow definition (HD) lash lift treatment or permanent make up.
Please pop in to salon at your earliest convenience for your patch test if you are a new client, new to any of the treatments above or it has been longer than 12 months since you had the treatment previously.
Treatments cannot go ahead without a test and may be subject to our cancellation/no show policy if an appointment is attended without a test having been carried out prior.
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Thank you for your understanding.